If you contact us to complain about a business or person you believe has breached any site regulations, we then consider your complaint according to our code of conduct. We might get a lot of complaints and are not able to respond to everyone who contacts us with a complaint. If we need more information we will be in touch with you.
We assess every complaint we receive, but might take time to investigate all of them. Our focus is to make sure Neighbourlink AU work well and users and businesses are confident when creating listings and posts. This means that we tend to be most interested in the issues causing widespread harm to Australians. Complaints like yours help us to identify these issues.